Customer Support
support@tanotis.com (Click Here to Send Mail)
Sales Queries & Quotes

Working hours: 10AM to 6PM Please use the above form to contact us after working hours or mail us at support@tanotis.com or sales@tanotis.com, we will get back to you within 24 hours.

Frequently Asked Questions(FAQs)

Shipping and Delivery

  • International Shipping - India Imports

    Most of the products in our store is imported against the order placed by the customers. The products will be first imported to Tanotis warehouse in India (As we pay import duties and handle customs clearance). Later it will be delivered from Tanotis warehouse to your address.

    We will update the tracking details in the tracking page as soon as the product is shipped. Sometimes we may receive the tracking details late but the package may already be in transit or may already be delivered to us. In that case, we will not update the tracking details.

    We may not update international tracking details for all orders.

    We import the packages with major carriers through their fastest service available. Our Partners,

    • DHL
    • FedEx
    • UPS

    We request you NOT to contact any of the international courier partners above with the AWB we provide. The shipment will have products from multiple customers. Some customers contact them and give their phone no and address with their product details. Which will not match the address or package contents which will delay the customs clearance. Use the international tracking AWB just for reference. We are here to handle your customs clearance and imports.

  • Domestic Shipping - India

    We delivery almost everywhere across India. We have tied up with significant courier partners in India. Just enter your address and checkout, we will handle the delivery.

    We use the fastest service available to deliver, in the order of preference our courier partners(not an exhaustive list).

    • FedEx
    • Delhivery
    • DTDC
    • Indiapost (In case there is no service from any provider)

    You will receive SMS and email regarding your tracking details. In case of any delay, you can contact them and give additional information which might help them for delivering the products. You can also track the orders in the  Tanotis tracking page

    Most of the courier partners will call before delivery. In case the product was returned to us if no one was available during delivery. We will reship to you to either a new address or the same address only after you contact us.

    In simple words, WE WILL DELIVER!

  • Estimated Delivery Date

    We provide an estimated delivery date on the product page. These dates are calculated as per our previous analysis of delivery time, and sometimes products will arrive much earlier than the estimated delivery date. Very few orders will have exceptions which may take slightly longer than the one shown on the product page.

    Delivery date depends on the products. Most of the products in our store will be imported and delivered.

    Products are shipped in 2 stages.

    Stage 1: International supplier to Tanotis Warehouse

    Stage 2: Tanotis Warehouse to Customer Address

    (We will ship the product to customer address within 24 hours of receiving international shipment)(Tanotis handles/pays import duties and customs clearance)

    We provide tracking details for purchases so the customer can have a better idea on the delivery timelines. We strive to deliver the product as early as possible. Customer can track their order here.Tanotis Tracking Page.

    Note: Some of the products we sell on our store are specialized products and not readily available to procure. These shipments may have a longer estimated delivery dates. However, the same will be mentioned on the product page.

  • Shipping and Handling fees

    Tanotis offer free shipping for products above INR 10,000/-

    Why Does Tanotis Not provide Free Shipping?

    Free shipping is a myth, and please do not fall for it. Sites that offer free shipping will include the shipping charges in the product prices. Check this example.

     

    Sites offering free shipping

    Tanotis.com
    Basic product price Rs. 35 Rs. 35
    Selling Price Rs. 135 Rs. 35
    Shipping Charges Free Rs. 100
    Buying Price for 1 qty Rs. 135 Rs. 135
    Buying Price for 10 qty Rs. 1350 (Rs. 135 x 10 qty) Rs. 450 (Rs. 35 x 10 qty) + (Rs. 100 Shipping)

    *Assuming shipping charges are Rs. 100/- for more straightforward calculation.

    We collect shipping charges based on the weight of the package. Unlike other sites, we do not include shipping charges in the product price. So when you buy more quantity or add different items, you will be charged only once.

  • Edit Order Details

    We can make changes to the order placed in the following cases. You need to contact us to make any changes.

    • We will edit the shipping address after the order is placed, but before the order is shipped to your address.
    • We will change the name on Invoice or add additional details even after the product is delivered.
    • We will change the quantity or model of the ordered product if the order is not yet processed with our supplier. Usually, the order is processed within 1-48 hours of receiving your order. 
    • We can hold processing your order if you change mind. It would help if you informed us at the earliest. If the order is already processed, we will not be able to hold it.
    • We will not be able to make any changes to the ordered product once the product is shipped from our supplier.
  • Need the product immediately

    We always use the fastest mode of Priority Air transport to deliver the products. All the products on the website have to be imported from different countries before delivery. We work all the time to get the products delivered to you at the earliest. Even though you are willing to pay extra, we will not be able to deliver any faster than the estimated days mentioned on the website. It is only because some of the process it takes to get the product is beyond our control(For Eg. Custom Clearance, international shipping.)

  • Wrong product received

    This is a rare case as we take the utmost care before dispatching the product to the customer. In case you receive a wrong product, you need to inform us immediately, and we will help you get the correct product.
    Wrong product claim is only considered if you get a completely different product than what was ordered.

  • Missing Quantity

    In case you receive fewer quantities than what was ordered. Please inform us immediately. We will investigate the issue and reship the missing quantities.

Payment Terms

  • Do you offer Cash on Delivery? (COD)

    We do not offer cash on delivery COD. Some customers order the product based on COD, but reject the product during delivery. This is a massive loss for the company as we do not stock the products in India, and we offer wholesale prices.

    If the customer rejects the product during delivery, we will incur multiple non-returnable loss such as:

    • International shipping fee
    • Import custom duties and taxes
    • Currency conversion fee
    • Local shipping fee and Return to origin fee

    If the customer changes mind after placing an order, we will lose all the above charges.

  • Taxes - GST

    GST bills will be provided with all the products. An invoice will be shipped along with the package. In case you need a duplicate copy of the invoice, you can contact us we will provide you with the same. GST Bills will be made for the delivery address.  

    You can claim Input Tax Credit for the products sold in our website. For this you need to enter GSTIN during checkout. When we upload the tax to GST Portal, we will include the GSTIN provided during checkout.

    GSTIN is not mandatory to complete the purchase.

    If GSTIN is provided, transaction is considered as B2B order

    If GSTIN is not provided, transaction is considered as B2C order

  • NEFT Details

    Use these details for making any bank deposits.

    • Account Name: Tanotis Global
    • Account Number: 029605006373
    • IFSC Code: ICIC0000296
    • Bank Name: ICICI Bank, Rajajinagar Branch, Bangalore
    • Account Type: Current Account

    NOTE: Please inform us after the payment is confirmed along with the shipping address.

  • Why is price high?

    Tanotis sells imported products from worldwide. The price you pay during checkout is not just the product price. It includes many additional fees, such as.

    • Currency conversion charges
    • Import duties and taxes
    • International shipping charges
    • Domestic shipping fees
    • GST

    We try to keep our profit to a minimum and provide wholesale prices to our customers.

  • Discounts

    Tanotis offers discounts on very few occasions. We do not provide substantial discounts like other eCommerce sites. We do not price the product very high and later provide a significant discount to deceive customers into buying the products. The prices on the website are always wholesale. 

    We offer bulk discounts, reseller discounts. You need to contact us in such cases. We will provide you with better pricing.

    • Customers will be provided with a coupon after they write a review for the product they received.
    • Customers may be mailed a promotional coupon code if they have signed up for the newsletter. 
  • Quotes

    You can request a quote for the product for an offer or for the reasons you need to take approval from your company for purchase. Just contact us with the exact product name or product SKU or product link with the required quantity and details you need in the quote. We will mail you an online quote. You can either complete the purchase on the website or through bank deposit. All the details will be shared within the quote.

  • Payment Protection / Secure Payments

    We are partnered with PayUmoney for collecting payments from our customers. PayUmoney offers payment protection to our customers. They have secured payment gateways and is used by over 3.5 lac Indian merchants.
    The amount deducted from your account will be held with PayUmoney until we deliver the product to you. Once the product is delivered to you, PayUmoney will release the payments to Tanotis. You have options to raise a claim with PayUmoney if you face any issue.

  • Payment Options or EMI

    We offer only prepaid orders in Tanotis.com. You can use one of the following options to make your payments.

    • Cards (Credit/Debit)
    • EMI (banks provide EMI, available during checkout)
    • Net Banking
    • UPI
    • Wallets
    • NEFT
  • Do I have to pay additional Import/Custom Duties & Taxes?

    Customer need not pay any additional import Duties or Taxes during delivery. The product price includes import and customs duties. The amount paid during checkout is the final price. No extra charges will be collected during delivery.

Products and Offers

  • Warranty

    Tanotis.com will provide the product to you. The Manufacturing Brand/Company provides the warranty. Most of the major brands will have service centres in India. You can directly apply for a warranty in case of any issues. Some of the brands may not be available in India as they do not operate in India. In such cases, you cannot claim warranty.
    Tanotis imports products in a completely legal way and you can use the bill provided by us as a valid proof of purchase. We will help you in case you find any problems.
    Products delivered by Tanotis is brand new and usually, do not have any issues. Some products may have 120V input, and if you use 240V input for the same and damage the product, you may not be able to claim for warranty.
    If the delivered product is either damaged or defective upon opening, immediately inform us. We will verify the problem, contact the supplier and issue you a refund or replacement.

  • Bulk Orders, Reseller, Corporate Orders

    We provide special pricing for bulk orders or corporate orders or if you want to be a reseller for any of our products. You can send us a mail with the required product and quantity. We will try to provide the best offer for your order.
    The prices on our website are already at wholesale prices. We will negotiate further with our supplier for further discounts and share you a better deal.

  • Technical Support

    Tanotis specializes in procuring products which are not easily available in India. We are good at obtaining products, importing and researching on new technology. We will try to give you as much description as possible for the product we sell.
    We have too many products in our website and most of them are specialized, we may not be technically strong on all the product features and specifications. We request you to search online on other portals, look for feedback, questionnaires and then make the purchase.
    We will try to provide as much help as we can regarding the product, but we will not be able to assist you in suggesting the right model for your requirement. We can provide you with the product but not technical support you may seek.

  • Installation Services

    Tanotis imports the products and delivers to your address. We do not do any installation service.

  • Reviews and Feedback

    Tanotis depends on customers word for our growth. We take any feedback very seriously and take action against that.

    • Tanotis requests customers to write a review on the products they received.
    • Tanotis requests customers to write feedback about the company in Google Reviews.

    Tanotis never has and will never fake reviews; all the feedback on the website is genuine and written by verified buyers.

  • Genuine Products

    Products sold at tanotis.com are 100% genuine brand new item. We do not sell used or refurbished products. We do not sell fake replicas of the product. Products are imported directly from either the Manufacturing company or Authorized dealers.

Returns, Refund & Cancellation

  • Returns

    We will provide Return/Replacement for all our products sold within seven days of delivery of product with a genuine reason for return/replacement.

    We accept returns only if the product is delivered in damaged or defective conditions.

    However, you must understand that we can't bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, and undamaged condition. 

    • Refund/ replacement for goods/ merchandise is subject to inspection and checking by our inspection team.
    • Damages due to neglect, improper usage or application will not be covered under our Returns Policy.
    • We would not accept return if the product were ordered by mistake or without seeing proper specifications.
    • We will not accept return if you did not like the product or it is not meeting the requirements. We would have spent on International shipping charges, customs duties and domestic shipping charges which cant be returned to us. Also, we need to mention that we would have spent hours of our resources to fulfil your order. 

    You need to contact us if you need to return the product.

  • Refunds

    7 Day Refund Policy:

    We love to get it right for you, every single time you trust us with your purchase. We want you to have an headache-free shopping experience. We assure you that all products sold on Tanotis are brand new and 100% genuine. In case the product you have received is 'Damaged', 'Defective' or 'Not as Described' then we will issue a refund upon receiving the item back. Refund will be initiated only if the product is sent back to us within seven days. We issue a cash refund to your account directly, in case the product is delivered in damaged/Not working condition. For any other cases, we will give you a coupon code worth the product value, which can be used for further purchase.

    We will issue a refund in case the product is not available with our suppliers. In case of order cancellation from the customer, before the order is processed, we will deduct 2% of the total transaction amount from the total refund amount as bank transaction charges are applicable.

    In simple words: We deliver the right product or issue a refund!

  • Cancellations

    Cancellation Policy:

    If we have already started the import procedure, usually 1-48 hours from purchase time, we will not be able to cancel the order. In case of order cancellation from the customer, before the order is processed, we will deduct 2% of the total transaction amount from the total refund amount as bank transaction charges are applicable.

    Cancellation Due to a refusal to accept the package:

    In case the customer does not take the delivery of the product when attempted by a courier person or refuse the package during delivery. We will not be able to refund the amount. 

    PLEASE NOTE: PRODUCT IN THE SITE WILL BE IMPORTED AGAINST ORDER, ONCE THE IMPORT PROCEDURE HAS STARTED, ORDER CANNOT BE CANCELLED.

Tanotis

  • Tanotis Contact

    You can connect with us in many ways.

    • For customer support, you can mail us at support@tanotis.com or call on +91 9686 001 001
    • For Sale Queries/Quotes, you can mail us at sales@tanotis.com or call on +91 9686 002 002

    Please note: this is not a 24 hours helpline.

    • You can contact us through the contact us form on the website.
    • In India, we operate from the following address. 31/1, 7th Cross, AGB Layout Saraswatipuram Main Road Bangalore - 560096

    We work from Monday - Friday, 10 am - 6 pm, We do not work on national holidays, some major festivals, natural calamities, bandhs. 

  • Can I visit store for products pickup?

    We do not stock products in our warehouse. It will be imported before delivery. You have to place the order online. 

    • Our Address: Tanotis 31/1, 7th Cross, AGB Layout Saraswatipuram Main Road Bangalore - 560096

    We handle only shipping operations from this address. Your products will be delivered to your address.

    In case the order is exceptionally urgent you can collect it from our office only after the product is imported. You have to contact us before you arrive.

  • Tanotis meaning

    Tanotis is derived from Sanskrit word TANOTI, which means

    • Accomplish
    • Spread the good
    • Extend
    • Perform
    • Shine
  • About Tanotis

    We are a team of Engineers, dedicated to procuring the technology products from international suppliers across the globe to Indian customers. After analyzing an increased demand for imported electronics in our country, Tanotis emerged as an online source for fulfilling customer's requirements. We have developed a simple and one of the most reliable online store for a wide range of products to satisfy both B2B and B2C on a single platform. We are personally committed to delivering the very best. Everything, from customer support to product delivery, is provided by our dedicated team in Bangalore, India.

    We created Tanotis.com with the user's perspective in mind. Because of our focus on technology, we are proud to empower individuals and business owners in India. Everyone deserves the best, and our goal is to provide genuine and quality electronics hassle-free. "Our Customers mean the World". At Tanotis.com, we strive to deliver what our customers are searching. A considerable part of our brainstorming process is looking at our customer feedback and making sure they are given proper care. We continuously update the product catalogue to include the latest technology products and make sure they are available to everyone with ease.

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