Provided by third party: ScanCare is the premium service program offered by Fujitsu. The ScanCare program combines basic on-site service with preventative maintenance (PM), consumables and user training for Fujitsu scanner customers.
On-site repair service includes spare parts, labor and travel for verified hardware failures. Select Next Business Day (NBD), 4-hour or 24/7 Response time (contract prices vary). Service is available across the United States, except certain Hawaiian Islands and areas of Alaska. On-site service is performed by a Fujitsu Authorized Field Service Engineer (FAFSE), either a Fujitsu employee or professionally trained Authorized Service Provider. On-site service outside the hours specified above may be available for rates and terms then in effect. Outside of PM events, on-site visits do not include preventative maintenance, maintenance training, consumables and cleaning materials, troubleshooting of software configuration, applications or set-up.
Preventative Maintenance is a FAFSE schedules an on-site visit to thoroughly clean and replace any necessary consumable parts from the pre-shipped ScanCare kit. Service will be provided during normal business hours at a time to be mutually agreed upon between the FAFSE and customer within 2 weeks of initiation.
- Key Features
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- Provides preventative maintenance that improves scanner performance and productivity
- Convenient delivery of consumables kit(s) gives you what you need, when you need it
- Reduces unnecessary service calls by offering training in scanner product features and routine maintenance
| General |
| Service Included | Parts and labor |
| Location | On-site |
| Full Contract Period | 2 years |
| Response Time | 4 hours |
| Service Availability | 9 hours a day / 5 days a week |
| Details |
| Service & Support | Extended service agreement - parts and labor - 2 years - on-site - response time: 4 hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
Extended service agreement - preventive maintenance - 2 years - on-site
Technical support - training - 2 years |
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