Provided by third party: The Fujitsu Advance Exchange Service Program offers whole-unit, next business day replacement for scanner equipment that cannot be repaired through technical support. It is available in all 50 states to help minimize downtime and applies to most models of Fujitsu scanners. If the Technical Assistance Center (TAC) is unable to resolve a problem, a replacement unit is shipped overnight for requests received by 2pm PST, or else on the next business day for requests received later. The cost of the Advance Exchange program includes parts, labor and shipping to and from the customer.
- Key Features
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- Provides a replacement scanner before the return to Fujitsu of the malfunctioning scanner
- Quickly gets you back to scanning and back in business
- Fujitsu-authorized, whole-unit replacement service program for Fujitsu scanners
| General |
| Service Included | Replacement |
| Location | Shipment |
| Full Contract Period | 3 years |
| Response Time | Next business day |
| Service Availability | 9 hours a day / 5 days a week |
| Localization | United States |
| Details |
| Service & Support | Extended service agreement - replacement - 3 years - shipment - response time: next business day - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday |
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